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Chat Rooms FAQ
« Return to chat rooms


If you haven't already you can click here to sign up for Prohealth, Inc. chat rooms and message boards. During this process you can also choose to sign up for our bulletins and to receive our FREE Product Catalog. Don't forget to read the rules.

Logging In/Out

Logging In

  • For users:
  • Once you have registered, or if you are returning to the site, you can login to the chat room. In the top menu you will find a "Login" button. Before clicking "Login" button, please make sure you've entered the right username and password. And don't forget to click "Login" button before clicking a room to enter.

    If it's a "Logout" button instead, that means you've already logged in. This happens if you've logged in before or you've automatically logged into the chat after logged into the website.

  • Guest log in:
  • This feature is only turned on when we have a guest speaker in the chat rooms. If you are not a member of Prohealth, please simply check "Guest" and enter any nickname you prefer. If this name is not registered by any other users, you can use it. If it's taken, please enter another nickname instead.

    Don't forget to click the "login" button so that you can log in and select a room to start.

    Logging Out

    When you are done chatting you may decide to logout.

    Perhaps you share a computer with someone else, in this case you'd better log out of the chat room upon leaving for security reason. Find the "Logout" button in the room-list page, push "Logout" button and the chat room will log your out.

    If you are now in a particular chat room, you can only find some option buttons at the top instead of "Logout" button. Click the "exit room" button to return the room-list page first to see the "Logout" button.

    Entering/Quitting Room

  • Entering Room
  • Log in first as an user or a guest, and wait a moment until all rooms are loaded.

    Move your mouse over the rooms and you will see them be highlighted one by one. Stop at any room with room name and description which are interesting to you. Click to enter.

    Every room has user limit. If a room is full for the time being, you will be told to come around later.

    When you enter a room, a default host (robot) of system may notify all that you have come in and welcome your stay.

  • Quitting Room
  • When you finish chatting, or when you want to quit one room to enter another room, you can click the top button "exit room" to quit current room.

    If you choose to close the browser directly, you will close this chat client for all. If you just click "quit", you will return to the room list and you can enter another room.

    General Chatting Information

    Sending Messages

    After selecting a room to enter, you can type a message in the chat input field near the bottom of the screen and hit "enter" on keyboard or the button "send" to send the message out. Your message appears on the chat screen followed your nickname. Press ctrl+ "enter" or clicking "Newline" button to start a new line. Multiple empty lines could not be sent.

    Idle Status / Typing Status

    After a duration of time when a user remain silence both in public and in private window if any, his/her status will be automatically changed to "idle". The time length is defined by the administrator. When idle user begin talks, the idle status disappear automatically.

    When user begins to type, whether in public or in private window, the speaker and other people in the same chat room will see a "typing" status after his or her name, hitting "send" button will make the "typing" status disappear automatically.

    Interval Between Two Messages

    Please wait a while before sending another message. This pause is for preventing flooding on screen. This value is defined by administrator and the default value is one second.


    If there is any repulsive chatter in the room, simply select his username in the user-list and click "Ignore" from the popup menu. From then on, every message from this chatter, whether private or public, will not appear on your screen. The admin and moderator can't be ignored.

    When you changed your mind, you can re-select this user and "Cancel ignore" to give this user the second chance to talk to you. If you continued to post message to someone but got no response, you are probably ignored by him or her, that means you'd better watch out your behavior or words.


    The "/me" command is used to describe an action. Your nickname will automatically be inserted and the text will appear differently than normal channel messages. This command can be used in chat lobby or private messages.

    For example: "/me waves goodbye." then it will display on the screen:"<someone> waves goodbye." The "/me" command has to be at the beginning of a sentence to be effective.

    Cached Messages

    Once a user enters a room, about 5 last messages will display in current chat window to give the new comer a brief picture of the conversation which is going on, in gray color or other predefined color. The number of entries of messages was configured by admin.

    Chat Bot Message

    Webmaster may define some canned messages to broadcast to specific room or all rooms at certain intervals, for site news or text advertisement.

    Top Buttons

    Enable/Disable Scrolling

    New messages come in from the bottom of the screen. As new messages come in, old messages will scroll off the top of the screen. And only a certain amount of lines can appear in your chat box, the previous history will be automatically cleared to ensure the chatting speed.

    You may want to stop the fast scrolling and stick to one position, then click the "scroll" button and you can stay where you are. Click the button again to start scrolling all over again.

    Enable/Disable Sound

    Administrator can enable or disable sounds in a room as default setting, and every regular user can change the setting to personal preference using the top buttons.

    In a chat room, if you want to be notified of any occurrence, like someone says something, someone enters or leaves the room, etc. you'd better enable the "sound" button so that even if you left the chat window, you know what's going on in this room. On the other hand, if you feel all the sounds are annoying, please click the speaker icon to disable sound and mute the whole room.

    Your setting only affects your own chat. Once you logged out, this setting will restore to default.

    This "sound" button control all the sound effects in a chat room, if you just want to enable/disable one particular sound, you can configure in "option" panel instead.


    There are two methods to access conversation history panel. You can click the "history" button to open conversation history easily or you can check chat history in option panel: options->Save message history on server-> view.

    By default you have 100kb space for chat logs, but surely you can set it bigger or smaller in option panel, according to your hardware performance.

    Once this 100kb is filled up with chat logs, it will stop recording further messages. So please periodically backup chat logs. Once logged out, your chat log will be cleared. So if the conversation is very important to you, please remember to save it before you leave.

    Clear Screen

    Press this button to clear all messages on your screen.

    Exit Room

    Click the "exit" button to exit current room.

    Middle Toolbar

    Change Avatar

    There is a toolbar above the input area with many options. And the first icon is for changing avatar image. You can select an avatar to express your feeling or your style by clicking on the icon and choosing from the nail-up panel. One avatar for one message, you can't have over 2 avatars once.

    The avatar you chose will appear in 3 places: before your words both in public and in private, and before your name in the user list.

    Bold Font

    The "B" icon represents bold text. You don't have to highlight any words in your message to change it bold, just click this "B" icon and the whole message become bold. Click it again to restore it back to normal text.

    Italic Font

    The "I" icon represents italic text. You don't have to choose any words in your message to change it italic, just click this "I" icon and your message become italic. Click it again to change it back to normal text.

    Underline Font

    The "U" icon represents underline text. You don't have to choose any words in your message to change it underline, just click this "U" icon and your message become underline.
    Click it again to change it back to normal text.

    Font Color

    The color block beside "U" icon is for selecting colors. Once a color is selected from the color-picker, the whole message will change to this color. Sorry you can't have 2 or more colors in one message.


    Use this button to add an animated smiley face into your conversation. Smiley and text can mix together.

    Tip: Emoticons can also be inserted into the chat using shortcut, like ":)"= smile.

    Change Background

    Every skin of 123flashchat has some backgrounds for you to pick. The skin is chosen by administrator while the background is up to you. Click "change background" icon and you'll see variable backgrounds.

    Send Flash Emotion

    Flash Animations can be shared in the lobby or in private chat to express your feelings. Other users may see an emotion button to click to play or directly see the animation play on screen, up to the administrator.

    Predefined Message

    Frequently greeting or answers can be predefined by clicking this button. The canned messages can be added or removed, use arrow to change the pages. Double click to choose one sentence and put it to the input area.

    Note: If any of the mentioned buttons disappears, that's not your fault, it's just disabled by your webmaster.

    Room Passwords

    Entering Room

    Guest speakers will have their own rooms and the rooms will remain locked until the chat starts. Administrators can create a password-protected room. In the room list, you will see this kind of room start with a lock-room icon instead a normal room icon. When chat members or guests click this room, a popup dialogue will ask for password. He or she can only enter the room until supplying the password. Please contact your administrator to ask for password.

    Changing Room

    When you change room from a normal to a password-protected one, a popup dialogue will ask for password.
    Enter the password and you are in.

    Private Chat Window

    Chatters are able to open a private window to any other chatter in the same channel to talk one on one, unless admin disabled this feature. Private Chat is monitored too and recorded in message log.

    • There is a user list at the right of the chat box.

    • Click any username you like, the background color of the chosen username will change and a mini menu popup with "private" button in it. (Click "All Users" at top to release the status to talk only to particular person.)

    • Click the "private" button, then a private window is activated between you and the recipient.

    • If you choose a user name but no such "private" option comes out, probably you've chosen the ID of yourself. Or you can double click a username to activate a private window with him or her.

    • Click the "minimize" button at the top menu of private window to shrink it to a single bar, or click the "maximize" button to extend it to original size.

    • Click the top bar of private window to activate different private chat window.

    • Click the top bar of private window and drag, you can move it around.

    • Click the right-top "close" button to close this private chat window.

    Even if the one you're private chatting with left the current room, maybe he was in room-list page, maybe he entered another room, as long as he didn't log out the whole chat, you can still private chat with him. When he logged out and got offline, you'll be notified that he logged out, you can't send further message to him since then, but the private window remains and you can still read your conversation.

    User can change setting in the option panel to refuse to accept private window in case he or she want to be left alone.

    Options Panel

    Click the top button "option" and you'll launch "option panel", explore it and you'll find a lot of interesting features:

    • Switch from multiple-line or single-line mode
    • Enable/disable converting smiley symbols to graphic animation
    • Remember username/ password in cache
    • Personalsound setting
    • Save history log in memory, etc.

    Problems Getting the Chat to Load

    If you are using IE (Internet Explorer) and are unable to get the chat rooms to load please download and use Mozilla Firefox (click the link to download). After you download the installation program and install the browser it will ask you if you want to import your bookmarks from IE or other browsers.

    Once you've installed Firefox you'll need to install Adobe Flash Player. After downloading Flash you'll need to close all browser windows (including the download window if it's open) and install flash. Once completed try entering the chat rooms to see if this fixed the problem.

    If you are still having problems please email

    ProHealth, Inc.
    555 Maple Ave
    Carpinteria, CA 93013
    (800) 366-6056  |  Email

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