Here are some tips if you find yourself in a confrontational episode with an agitated Alzheimer’s patient:
Do: back off and be reassuring, use calm positive statements, slow down, use visual or verbal cues, offer guided choices between two options, focus on pleasant events, offer simple exercise options, or limit stimulation.
Don't: raise your voice, take offense, corner, crowd, restrain, rush, criticize, ignore, confront, argue, shame, demand, condescend, force, explain, lecture, show alarm, or make sudden movements out of the person’s view.
Say: May I help you? Do you have time to help me? You’re safe here. Everything is under control. I apologize. I’m sorry that you are upset. I know it’s hard. I will stay until you feel better.
(Source: Alzheimer's Association)